Reach Out to Us for Assistance
If you're experiencing any issues or need assistance with your account, please don't hesitate to reach out to us through one of our support channels.
We offer live chat support from 08:00–01:00 (Monday to Sunday) as per some sources. However, this may vary depending on the availability and workload. Please feel free to initiate a conversation with us during these hours if you have any immediate questions or concerns.
If our live chat team is unavailable or you prefer to communicate via email, please contact us. We'll respond as soon as possible. Please note that response times may vary depending on the complexity of your inquiry and our current workload.
Before reaching out to us directly, we recommend visiting our help centre for a comprehensive guide on frequently asked questions (FAQs) and troubleshooting tips. The help centre can be accessed through our website's main menu or by clicking here.
If you're concerned about your gambling habits or need assistance with responsible gaming tools, please don't hesitate to reach out. We provide links to support organizations for those in the UK on a separate page of our site.
For technical issues related to logging in, account recovery, or other similar matters, please contact us through email with as much detail as possible about your issue. We'll work diligently to resolve it for you.
We aim to provide assistance in English primarily. However, if we're able to accommodate multilingual support, we will do so on a case-by-case basis depending on the nature of your inquiry.
If your issue is not resolved through initial contact with our team or requires more extensive investigation, it may be escalated to one of our dedicated team members. Please don't worry; this doesn't mean we're ignoring you – rather, we want to ensure that every issue receives the attention it deserves.
In case you need to escalate a matter, please describe your concern thoroughly and how you've attempted to resolve the problem so far. This information will help us understand your situation more clearly and address the root cause of the issue effectively.
We strive for transparency in our communication with customers. If we're unable to respond immediately due to high volume or other operational reasons, please know that every effort is being made on our end to resolve issues as quickly and efficiently as possible once a support ticket has been created.
If your preferred method of contact isn't listed here or if you have any additional queries, feel free to let us know through email, and we'll guide you on the next steps.
